Privacy Policy – The Lake Palace
Last updated: 10/23/2025
At Lake Palace Online Casino, your privacy and security are our top priorities. We take every possible step to protect your personal information and stay updated with the latest data protection practices to ensure your safety online.
If this Privacy Policy is translated into another language and there are differences between the translated version and the English version, the English version will take precedence.
This Privacy Policy explains how we collect, use, store, and protect your information when you use our website(s) and services.
Who We Are
References to “we,” “our,” or “us” refer to Lake Palace Online Casino and any related casinos operated by TD Investments Ltd, a company registered in Belize.
References to “you” or “your” mean the individual using our website(s) or services and providing personal information to us.
All personal data you share with us is stored securely on protected servers and treated as confidential.
Commitment to Your Privacy
When you use our casino services, you trust us with your personal information – and we take that responsibility seriously. We use strict technical and organizational measures to prevent unauthorized access, misuse, or loss of your information.
By using our website(s) and submitting your data, you agree to the terms of this Privacy Policy.
If you do not agree, please stop using our website(s) and services immediately.
What Information We Collect and How We Use It
To provide our casino games and services (including slots, roulette, blackjack, poker, and promotions), we collect the following types of information:
A. Personal Information
Personal Information includes any details that identify you as an individual. This may include:
- Full name
- Date of birth
- Home address
- Email address
- Phone number
- Credit/debit card details or banking information
- Government-issued ID (passport, driver’s license, etc.)
We collect this information when you:
- Register or verify an account
- Make deposits or withdrawals
- Communicate with our support team (via email, chat, or phone)
- Participate in promotions or surveys
To verify your identity, we may check your details against trusted third-party databases.
We never sell, rent, or trade your personal data to outside parties.
B. Payment Information
For your security and to comply with regulatory requirements, we verify all payment details.
You may be asked to provide:
- A valid government-issued ID
- Copies of cards used for deposits (with sensitive digits hidden)
- Proof of address (such as a utility bill or bank statement)
These checks protect both you and us from fraud and unauthorized use.
C. Voluntary Information
We also collect information you share voluntarily – such as messages sent to our support team, responses to surveys, or details provided via live chat.
D. Device and Technical Information
When you access our website(s), we may automatically collect non-identifiable information about your device or connection, such as:
- IP address
- Browser type and version
- Device identifiers (e.g., MAC address, UDID)
- Operating system
- Location and language preferences
This helps us optimize performance, ensure security, and enhance your experience.
E. Non-Personal and Analytical Data
We also collect non-personal data to analyze site performance, prevent fraud, and improve our services. This includes:
- Session duration and page visits
- Game activity (bets, wins, session times)
- Technical diagnostics (browser errors, connection type, etc.)
This information cannot identify you individually and is often aggregated for reporting purposes.
Cookies and Tracking Technologies
Cookies are small text files stored on your device to improve your browsing experience.
We use cookies to:
- Remember your preferences and login details
- Improve website navigation and speed
- Track website performance and usage
- Show relevant promotions and offers
Types of cookies we use:
- Session cookies: Temporary, deleted when you close your browser
- Persistent cookies: Remain for future visits
- Third-party cookies: From partners providing analytics or ads
- Flash cookies: Store game settings for a smoother experience
You can disable cookies in your browser settings, but some site features may not function properly if you do.
Why We Use Your Information
We use your information to:
- Create and manage your player account
- Process deposits and withdrawals
- Verify your identity and prevent fraud
- Provide customer support
- Offer games, bonuses, and promotions
- Ensure legal compliance with licensing and anti-money laundering regulations
- Improve our website and services
- Communicate important updates and offers
Your use of our services creates a contractual agreement with us, allowing us to process your data as needed to fulfill that contract.
Sharing Your Information
We do not sell or rent your data.
However, we may share your information with trusted partners for the purposes described in this Policy, including:
- Companies within our corporate group
- Payment processors and verification agencies
- Regulatory authorities and auditors
- Fraud prevention agencies
- Marketing and advertising service providers
- IT and security support providers
We require all partners to handle your data securely and in compliance with applicable privacy laws.
International Data Transfers
As part of a global operation, your personal data may be transferred and processed outside your home country.
When we do so, we ensure that an equivalent level of protection is applied in accordance with international privacy standards.
Data Retention
We retain your personal data for as long as necessary to provide our services and meet legal or regulatory requirements.
Typically, this is at least five years after your account is closed, as required by gaming and financial laws.
Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction or deletion of inaccurate information
- Restrict or object to certain data processing
- Withdraw consent (where applicable)
- Request a copy of your data
To exercise any of these rights, contact us at support@lakepalace.com.
We may need to verify your identity before processing your request.
We aim to respond within 30 days.
Data Security
We employ the latest industry-standard safeguards to protect your information, including:
- Encrypted communications (SSL)
- Secure network systems and firewalls
- Access control and authentication
- Regular security audits
While we take every precaution to protect your information, no online system is completely immune to unauthorized access. By using our services, you acknowledge this risk.
Marketing and Promotions
By registering with us, you consent to receive promotional materials related to our casino, affiliates, and partners via email, SMS, or phone.
You may opt out of marketing communications at any time by:
- Clicking the “unsubscribe” link in any marketing email, or
- Contacting support@lakepalace.com
Please note: Even if you opt out, we may still send important service-related communications.
Minors
Our services are intended only for individuals aged 18 and over (or the legal age of majority in your jurisdiction).
We do not knowingly collect information from minors.
If we discover that a minor has submitted personal data, we will delete it immediately.
Corporate Transactions
If Lake Palace Online Casino undergoes a merger, acquisition, restructuring, or sale of assets, your data may be transferred to the new entity.
In such a case, the same privacy protections will continue to apply.
Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our operations or legal obligations.
The latest version will always be available on our website.
By continuing to use our services, you accept any updates made to this Policy.
Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your data, please contact us:
Email: support@lakepalace.com
Toll-Free: 1-800-253-5048
We are always happy to assist you.
Your trust is important to us. We use your information only for legitimate purposes, safeguard it with industry-leading protections, and respect your right to control your personal data.