Responsible Gaming at Lake Palace
Spin Up the Court
At Lake Palace Casino, your wellbeing comes first. While we’re committed to providing a fun and exciting gaming experience, we also take responsible gaming seriously. Gambling should be enjoyable and never interfere with your personal life, finances, or responsibilities.
Play Responsibly
To help you stay in control of your gaming, we recommend the following guidelines:
- Play for fun, not as a way to make money
- Don’t chase losses – it rarely ends well
- Set personal limits for time and money spent
- Keep balance – don’t let gaming affect work or family life
- Only gamble what you can afford to lose
- Take regular breaks to stay refreshed and in control
Self-Assessment: Are You Still in Control?
If you answer “yes” to most of the questions below, you might want to consider seeking support:
- Is gambling affecting your work performance?
- Have you argued with family or friends over gambling?
- Do you gamble to recover previous losses?
- Have you borrowed money to fund your gambling?
- Do you see gambling as a source of income?
- Is it hard for you to stop or limit your gambling?
Need Help?
If you or someone you know may be dealing with a gambling problem, these reputable organizations can help:
- Gamblers Anonymous
- Responsible Gambling Council
- Canadian Partnership for Responsible Gambling
- National Council on Problem Gambling
You can also reach out to 24/7 support at 416-535-8501
What You Can Do
If you feel like gambling may be getting out of control, here are some steps you can take:
Set Deposit Limits
You can ask us to apply daily, weekly, or monthly deposit limits by emailing support@lakepalace.com.
- To increase or remove a limit, you’ll need to wait 24 hours and send a written request.
- If your deposit limit is set to zero, changing it will require a 6-month waiting period and a written request.
Self-Exclusion
If you need a break, you can request self-exclusion by contacting us. We also strongly encourage you to self-exclude from any other gambling sites where you have accounts.
Our Customer Support Team is available 24/7 to help guide you through this process with compassion and confidentiality.
Underage Gambling
Lake Palace Casino is strictly for players aged 18 and over. It’s your responsibility to ensure that you meet the legal gambling age in your location.
To help prevent underage access, we recommend parents and guardians:
- Password-protect devices (computer, tablet, phone)
- Avoid leaving devices unattended while logged into casino accounts
- Keep account credentials and payment information secure
- Don’t save passwords on shared devices
- Use parental control tools like Net Nanny or CyberPatrol to block gambling content
Playing should always be safe, responsible, and fun. If you need assistance, we’re here to help every step of the way.
Lake Palace Casino – Your Fun, Your Control, Your Choice.
