Terms & Conditions – Lake Palace Casino

Effective Date: 10/23/2025

These Terms & Conditions (together with any documents we refer to) apply whenever you access or use our website (the “Website”) and our related services (collectively the “Service”). By registering for an account, making a deposit, placing a wager or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, you must stop using the Service immediately.

Changes to the Terms

We may revise or update these Terms at any time. Each time the Terms are updated, the new version will be posted to the Website and will apply from the publication date. Your continued use of the Service after that date constitutes your acceptance of the updated Terms. Any bets placed before the change will be governed by the version of the Terms in force when those bets were made.

Your obligations

When you use the Service, you represent and agree that:

You are of legal age in your jurisdiction to participate in the Service, and you have the legal capacity to enter into these Terms.
Online gambling in your place of residence or place of use is permitted under applicable law. You are responsible for ensuring that your access to and use of the Service is legal.
You will not use any means (such as a VPN or proxy) to disguise your true location or identity, or to circumvent any local law that prohibits or restricts online gaming.
You are the rightful owner of the funds used to make deposits and wagers, and you will not attempt to reverse or charge back any payment, or use funds obtained by illegal or unauthorized means.
You understand that placing bets can result in losing part or all of your deposited funds, and you accept full responsibility for those losses.
You will act in good faith, will not use inside or stolen information, will not collude or cheat, and will not participate on behalf of another person or commercial purpose.

Restricted Use

You must not use the Service if any of the following applies:

You are under the minimum gambling age in your jurisdiction, or you do not have the legal capacity to enter into a binding contract.
You are accessing the Service from a country or location where online gambling is prohibited.
You attempt to harvest personal data from other users (such as email addresses), or send unsolicited advertising or affiliate links without our prior consent.
You engage in collusion, cheating, or any practice that manipulates the Service or gives an unfair advantage to you or others.
You transfer your account or funds to another person, or operate multiple accounts on behalf of the same person.
If you breach any of these restrictions, we may suspend or terminate your account and void any associated winnings.

Registration

We reserve the right to accept or refuse any registration application at our discretion and without giving a reason.
To register and use the Service you must complete the registration process, agree to these Terms, and provide accurate personal details. We may also require proof of identity, address, and verification of payment method before you can wager or withdraw.
You must keep your email address, address, contact details and other information current. If you provide false or misleading information you may have your account suspended or terminated.
Only one account per person is permitted. If you are found operating more than one account (directly or indirectly) we may close all associated accounts and void any winnings.

Your Account

Your account may support multiple currencies. All balances and transactions use the currency in place at the time of the transaction.
We do not provide credit; only cleared funds can be used for wagers.
We reserve the right to suspend or close your account at any time, without notice, for reasons including: suspected breach of terms, integrity issues, or regulatory compliance. If your account is closed for cause we may void your bets and withhold funds at our discretion.
If an incorrect amount is credited to your account by mistake, we may withdraw the excess after notifying you.
If your account becomes inactive (for example, no login or wager for a continuous period of twelve months), we may treat it as dormant and take appropriate action, which may include forfeiting balances under applicable law.

Deposits

You may only deposit funds via payment methods registered in your name. Any deposits in foreign currency will be converted using our rate or a third-party rate.
Transaction fees may apply for deposits; you are responsible for any charges your bank or payment provider levies.
If you use a credit or debit card, the deposit will only be credited once authorisation is received from the card issuer.
You must not deposit funds derived from illegal or unauthorised activities.
Your player account is not a bank account: funds held there are not insured, do not bear interest, and carry the risk of loss.
If you claim a bonus, you acknowledge the bonus terms and conditions apply.

Withdrawals

You may withdraw cleared funds from your account by submitting a withdrawal request and meeting any verification requirements. Minimum withdrawal thresholds apply.
We may require additional documentation (photo ID, proof of residence, or a verification call) before processing a withdrawal. If requested, you must submit documents within the time specified, otherwise the withdrawal may be reversed.
Withdrawals will normally be paid back to the original payment method used unless we approve otherwise (at our discretion) following further checks.
If your account is locked, suspended, closed or inaccessible for any reason, you will need to contact our Support team regarding withdrawals.
We cannot guarantee that a withdrawal will be processed if you have breached the Terms (including restricted use rules).
For large withdrawals, we may split the payment into instalments.
Service fees may apply depending on the payment method and amount.

Payment Transactions and Processors

You are responsible for ensuring all payments made to us are genuine and not reversed or charged back. If you initiate a charge-back you agree to reimburse us for all losses, fees and expenses incurred.
We use authorised third-party payment processors and merchant banks. You may be subject to their terms and conditions.
Transactions may be monitored or reported for anti-money-laundering, fraud or terrorism-financing prevention purposes.

System Interruptions & Errors

We do not guarantee that the Service will be uninterrupted, error-free or meet all your expectations. We are not liable for downtime, server disruptions, or any third-party failures (such as internet connection or your hardware).
If a technical fault affects wagers (e.g., incorrect odds, system malfunction), we may void bets or correct errors. You agree to such corrections.
We are not responsible for losses arising from your equipment, network failure, viruses, or unauthorized access.
In the event of a major malfunction, we reserve the right to suspend or cancel bets, games or the Service. We will restore service as soon as reasonably practicable.
You must report any fault or error to us promptly; we may not be liable for issues you fail to report.

Rules of Play, Bonuses & Cancellations

The outcome of events on which you wager will be final once settled, subject to corrections for human or technical error within a defined period.
You are responsible for reviewing your wagers and account; we do not accept liability for missing or duplicate bets.
We may remove games, markets or offers from the Website at any time.
Bonus, promotion and tournament rules are subject to separate terms. It is your responsibility to review both the general bonus terms and the specific offer details.
Employees, affiliates and immediate family members of the company may be excluded from certain promotions.
Free bonuses or spins are subject to limits (for example by person, household, IP address, device) and often require a real-money deposit before withdrawal.
Wagering requirements apply to bonus funds; game-by-game contributions may vary (for example slots may count 100%, table games less).
Abuse of bonuses (such as making multiple claims, disproportionately hedging, colluding or otherwise seeking an unfair advantage) is prohibited. If we believe you are abusing the system, we may withhold bonuses, void winnings, close your account or apply other sanctions.
For any bonus or promotional offer: only one deposit match bonus may be claimed per deposit, only one non-deposit bonus unless a real-money deposit intervenes, and maximum withdrawal restrictions may apply.
Progressive jackpot wins funded by bonus money may be ineligible for inclusion in progressive jackpots unless stated otherwise.

Communications & Notices

To send a notice to us you should use the contact form or email provided on the Website, from your registered email address.
We may send notices to you via the registered email address or post on the Website; we determine the method at our discretion.
All communications shall be in English and in writing.
By registering you agree to receive marketing and promotional messages; you may opt-out of non-essential communications at any time.

Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control (for example natural disasters, governmental actions, telecommunications failures, labour disputes or other third-party defects). In such cases, we may suspend or cancel the Service without incurring liability.

Liability

To the extent permitted by applicable law: we will not be liable to you for indirect or consequential losses resulting from your use of the Service.
Our total liability to you under or in connection with these Terms will be limited to the lesser of: the amount you have wagered in the relevant event or USD 500 (or equivalent).
You are responsible for ensuring that the Service is compatible with your hardware/software and for protecting yourself against malware or other risks.

Under-Age Gambling

If we discover (or reasonably believe) you were under the minimum gambling age either at the time of registration or when placing wagers:

Your account will be suspended and any winnings may be forfeited.
Deposits may be returned (minus transaction fees), at our discretion.
You may be required to repay any winnings obtained while under-age.
If your jurisdiction’s minimum age is higher than 18, the higher age applies.

Fraud

We will pursue criminal and/or civil action against any customer involved in fraud, dishonesty, or illegal acts. We may withhold payments where fraud is suspected. You agree to reimburse us for any losses, costs or damages (including reputational) arising from your fraudulent or dishonest behavior.

Intellectual Property

All rights, title and interest in the Service, our software, business systems, trademarks, logos and content (“Marks”) remain with us or our licensors.
You may not use the Marks or our content for any commercial purpose without our prior written consent.
You may not modify, copy, reproduce, reverse engineer, create derivative works from, or otherwise exploit the Service except as explicitly allowed by these Terms or the Website.
You may not harvest, scrape or index any content from the Service using automated tools, and you may not link our odds or content with any product or service in a way that may cause confusion or mislead.

License to Use the Service

Subject to your compliance with these Terms, we grant you a non-exclusive, non-transferable, non-sublicensable right to access and use the Service for your personal, non-commercial purposes only. This license terminates when your account is closed or these Terms end. All rights not expressly granted to you are reserved by us.

Your Conduct & Safety

You agree to behave responsibly and not engage in prohibited behaviour when using the Service. Prohibited behaviour includes but is not limited to:

Posting or transmitting any illegal, harmful, abusive, defamatory, vulgar, hateful or objectionable content.
Using the Service to promote, facilitate or engage in criminal activity.
Impersonating another person or entity, or assisting others to do so.
Interfering with, disrupting, or reverse engineering the Service, or using unauthorized software, bots or hacks.
Sending mass unsolicited communications (spam) or engaging in pyramid schemes or similar.
Creating accounts by automated means or for fraudulent purposes.
We reserve the right to delete content, suspend or terminate accounts for any behaviour we deem unacceptable or inconsistent with our principles.

External Links

Our Website may include links to third-party sites. We do not control these sites, endorse their content, or guarantee their accuracy, availability or suitability. When visiting other websites, you should review their terms and privacy policy and exercise due caution.

Complaints & Disputes

If you have any concerns about these Terms, your account or a bet you placed, contact our Customer Support team via the registered email address.
We aim to acknowledge and respond to complaints within a reasonable timeframe (usually within 28 days).
Disputes regarding a settled wager must be raised within three (3) days of the outcome being posted; claims submitted after that period may not be accepted.
If our Customer Support cannot resolve the issue, the matter may be escalated. All complaint handling is confidential while under resolution.

Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent (which will not be unreasonably withheld). We may assign our rights or obligations at our discretion by giving notice to you.

Severability

If any provision of these Terms is held invalid or unenforceable by a competent authority, that provision will be modified to reflect the original intent as closely as possible, and the remaining provisions will continue in full force.

Breach of Terms

If you materially breach these Terms, we may suspend or terminate your account, refuse future access to the Service, and take any other action permitted by law – without prior notice. Notice of any such action will be provided promptly despite the breach.

General Provisions

These Terms remain in effect for the duration of your access to the Service and survive termination of your account.
Words implying the singular include the plural and vice versa; words implying the masculine also include feminine and neuter; persons include individuals, partnerships, associations, trusts and corporations.
A failure or delay in enforcing any right or term shall not constitute a waiver of that right or term. Any waiver must be in writing and signed by us.
These Terms constitute the entire agreement between you and us regarding the Service, superseding all prior agreements.
If you access the Website in a language other than English and discrepancies exist, the English version shall prevail.
These Terms are governed by the laws of England & Wales (or another jurisdiction as specified). Any disputes will be subject to the courts of that jurisdiction.